customer service Archives - onSMB https://www.onsmb.com/tag/customer-service/ Everything on Local Small Business Fri, 23 Oct 2020 14:43:52 +0000 en-US hourly 1 https://wordpress.org/?v=6.9 https://i0.wp.com/www.onsmb.com/wp-content/uploads/2024/03/cropped-onsmb-icon-512-1.png?fit=32%2C32&ssl=1 customer service Archives - onSMB https://www.onsmb.com/tag/customer-service/ 32 32 51682571 Dealing with Difficult Clients: What to Do When The Customer is Wrong https://www.onsmb.com/2020/10/07/dealing-with-difficult-clients-what-to-do-when-the-customer-is-wrong/ Wed, 07 Oct 2020 08:22:48 +0000 http://www.onsmb.com/?p=2638 Whether you’re an employee or the business owner, dealing with difficult customers can get tense. Even if the problem is your responsibility, perhaps as the result of a treatment or service gone wrong, there is also the possibility that the customer is being deliberately standoffish in order to claim compensation. This has led to a

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